Ego cordless mower and blower

[woodtickgreg]

They would have repaired it but there isn't a repair facility near me. So to keep the customer happy they decided to just send me a new one. All I was really hoping for was getting a part that I could change to fix it. But if I get another 4 years out of the new mower and it breaks I'll just buy another ego mower, I am really happy with the performance of the mower, best mulching mower I have ever had! I've never even put the bag or side discharge chute on it and I just grind up all the leaves in the fall too. But I'll say that the customer service experience was outstanding and that'll keep me as a customer for a long time.

 

[Bigg081]

I have read this entire thread and just told me wife that we will be getting Ego everything when needed. Thanks for all the detail.

 

[rob3232]

How about buying the needed part and installing it yourself. Then you have two mowers in case one breaks down

 

[woodtickgreg]

How about buying the needed part and installing it yourself. Then you have two mowers in case one breaks down

That was my intention originally but I couldn't find a parts breakdown to identify the part and get a part number. Ego doesn't seem the parts either, they are only sold through ereplacement parts online, but they don't show a parts breakdown either. That's why I originally called ego to see if I could get the part, their sending me a mower instead, lol.

 

[woodtickgreg]

I came home from work today and look what was on my back patio. A new ego mower, but minus the batteries and charger.
Again, outstanding customer service!